Changes between Version 26 and Version 27 of BalticFaq

Timestamp:

11/24/12 19:55:38 (12 years ago)

Author:

eskil

Comment:

--

BalticFaq

@@ -9 +9 @@
 ==== I'd like to report a problem, how and where ? ====
 
-You're welcome to [/newticket file a ticket] (you can now do this without registering first), post in the [forum:2 Q&A forum] (requires registration) or via [mailto:eskil-at-eskil-dot-org email]. If the report is related to a generated dive plan, please be sure to include the plan parameters and if possible, the plan itself. You can use the apps email feature to email the plan to yourself.
+You can contact us via this [http://balticblender.com/contact.html contact form]. This is the best way.
+ 
+You're also welcome to [/newticket file a ticket], or post in the [forum:2 Q&A forum] or directly email via [mailto:eskil-at-eskil-dot-org email]. 
 
-===== Filing a ticket, tip 1 =====
+===== Filing a ticket, including the plan =====
 
-Email the plan to yourself, now cut'n'paste the plan into the ticket, wrap it in three braces ala ;
+If the bug is related to a specific dive plan, please be sure to include the plan parameters and if possible, the plan itself. Email the plan to yourself, now cut'n'paste the plan into the ticket, wrap it in three braces ala ;
 
 {{{
@@ -23 +25 @@
 this makes sure all the info should be there for me to reproduce the problem.
 
-====== Filing a ticket, tip 2 ======
+====== Filing a ticket, UI problems ======
 
 UI problems ? Take a screenshot by pressing the iPhones power and lock button simultaneously. The saved screenshot goes into your photos folder and can be saved and attached to the ticket.
+
+
+====== Filing a ticket, crashes ======
+
+If the app crashes, a crash log will be very useful. The logs are available on your computer after you synchronise your iPhone/iPad and contain no private information. 
+
+To get the plans, synchronise the device and email us (or attach to a ticket) all files named;
+
+   * ''OSX'': ~/Library/Logs/CrashReporter/MobileDevice/<your iPhone’s name>/
+   * ''Windows XP'': C:\Documents and Settings\<your user name>\Application Data\Apple computer\Logs\CrashReporter\<your iPhone’s name>\
+   * ''Windows Vista'': C:\Users\<your user name>\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your iPhone’s name>\
+
+See [http://www.ondemandworld.com/how-to-find-crash-logs/ here] for a description on how to get the crash logs.
+
 
 ==== I'd like to suggest a feature/enhancement, how and where ? ====
@@ -111 +127 @@
 ==== Which iPhones does this work on ? ====
 
-As of October 2011, Baltic Deco Planner has been tested on iPhone 4, iPad 1 and 2 with iOS 4.3 and iOS5.
-
+As of September 2012, Baltic Deco Planner has been tested on iPhone 4 and upwards, iPad 1 and upwards with iOS 4.3 and upwards.